About the business and the role
You will be joining Australia's only supplier of metro, sub-metro and regional transit, with assets across 6 capital cities plus more than 400 regional communities in Australia. Our portfolio of transit includes premium route buses, school buses, double decker buses, bus interiors, taxi sedans, maxi taxis and light rail trams. In recent years the company has experienced rapid growth and has invested significantly in marketing initiatives, together with technology enhancements, processes and systems designed to support that growth.
You will be joining a progressive and experienced team; the company's culture is dynamic, but genuinely team-oriented, many of our team have been with the business for several years. However you must be willing to work autonomously and it is critically important that the overall delivery of service to our clients is at the forefront of your priorities. Strong communication and organisation skills will be essential to your success in this role.
Skills and experience
You will be a passionate candidate who ideally has experience within the media environment.
Candidates must have valid Australian work rights for this position.
* A minimum of 1 year experience in an administration role.
* Customer service minded and have a professional approach
* Exceptional verbal and written communication skills and outgoing personality.
* Ability to work autonomously, proactively and use initiative
* Meticulous attention to detail in data management
* Comfortable to provide a level of basic technical support remotely to contractors interacting with company systems
* Intermediate to advanced computer skills including in Microsoft suite of products and the ability to quickly learn internal systems.
* Intermediate proficiency in Microsoft Office suite is required, including the ability to use formulas and formatting functions.
* Project Management
* Data Entry Focus & Accuracy
* Time & Task Management
DUTIES AND ACCOUNTABILITIES:
• Maintain data for installation and tracking systems
• Distribute weekly job information to contractors
• Collect and collate incoming contractor reporting
• Report on campaign installation progress to internal stakeholders
• Liaise with relevant departments on campaign requirements and adjustments
• Assist contractors with problem solving and corrective options
• Process and input corrective actions into required systems and processes
• Carry out asset reviews and fleet checks as required
• Assist Operations Manager with special projects and reporting
KEY RESULT AREAS:
• Maintain Successful data accuracy and integrity of installation management system
• Provide effective and efficient install support to contractor teams
• Maintain installer relationships and install efficiency