We are seeking a detail-oriented and proactive Customer Support Professional to deliver outstanding support within a healthcare environment.
Key Responsibilities
1. Accurately process domestic and export orders, ensuring timely communication with customers regarding order status, back orders, and product issues.
2. Respond promptly to product inquiries, quotations, returns, and complaints, maintaining professionalism and empathy.
3. Liaise with logistics providers, warehouses, and third-party couriers to ensure seamless operations.
4. Utilise healthcare EDI portals and systems to manage customer data and order workflows.
5. Assist with scheduling telehealth consults, handling inbound calls, and managing customer accounts.
6. Contribute to process improvements and maintain compliance with company policies and procedures.
Requirements
1. A proactive problem solver with a team-oriented mindset and attention to detail.
2. Strong organisational and communication skills, with the ability to manage multiple priorities.
3. Proven experience in customer service within the healthcare sector.
4. Familiarity with order processing, export documentation, and healthcare-related terminology.
Benefits
1. Be part of a values-driven team that prioritises wellness, diversity, and professional growth.
2. Opportunity to make a meaningful impact in a healthcare focused environment.
3. A collaborative workplace with access to development programs and career advancement opportunities.