Talent International is currently recruiting for a Customer Service Representative x 10 to work for an NSW Government call centre based in Gosford. The position is a 6-month contract role with the possibility of extension. The role pays $37.39/ hour + Super.
Start Date: 16/01/2026
Assessment method: Candidates will be required to attend an in-person assessment centre at our Gosford Office. This will take no longer than 90 minutes
Hours of Work: 7 hours p/d, 35 hours p/w
The successful contractors will be placed on a 2 week rotating roster – they will work the same shift for a 2 week period and will then transition to another shift.
They will never work the same shift for 2 consecutive rosters.
Contractor Central Typically one roster they will work an early start shift (e.g. 7am start), then a mid-shift (e.g. 9–10am start), then a late shift (e.g. 11am start)
Key Responsibilities:
* Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
* Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
* Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
* Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
* Provide a range of administrative and support services.
* Eligibility to work full‑time in Australia.
* Previous experience in customer service is ESSENTIAL.
* Must be confident working in a high‑volume call centre environment.
* Available to commence immediately.
* Salesforce experience is preferred but not essential.
* Government call centre experience is a bonus.
If you can demonstrate all the above and are available for an immediate start, then please apply.
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