Job Description
At our organization, we strive for excellence with intensity. We constantly seek to understand the best for our customers, go beyond completion in our work, and embrace candid communication.
We value cross-functional collaboration and are committed to personal and professional growth. Our team is dedicated to accomplishing hard things and making a meaningful impact.
The job requires experience in software customer service, exceptional communication and customer service skills, strong technical aptitude, excellent problem-solving skills, and creative solution identification.
Additionally, you should have basic knowledge of IaaS (e.g., Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure) and web/application servers (e.g., Tomcat Apache, IIS). Knowledge of RDBMS platforms (e.g., MySQL, Oracle, SQL Server, MariaDB) is also beneficial.
A bachelor's degree in Computer Science, Engineering, Information Technology or similar work experience is required.
Required Skills & Qualifications
1. Experience in software customer service.
2. Exceptional communication, customer service, and presentation skills.
3. Strong technical aptitude.
4. Excellent problem-solving skills and talent for identifying creative solutions.
5. Basic knowledge of IaaS (e.g., AWS, Google Compute Engine, Microsoft Azure).
6. Basic knowledge of web and application servers (e.g., Tomcat Apache, IIS).
7. Knowledge of RDBMS platforms (e.g., MySQL, Oracle, SQL Server, MariaDB).
8. Bachelor's degree in Computer Science, Engineering, Information Technology or similar work experience.
Benefits
We offer training and development opportunities, including department-specific training and continuous learning through mentorship and the First-Friend program.
Our organization provides growth opportunities, such as leadership programs, specialized department training through Appian University, skills-based training, and tuition reimbursement.
Our community fosters inclusivity through employee-led affinity groups, which help employees build stronger internal and external networks by planning social, educational, and outreach activities.
About The Role
Our Premier Solution Engineer will work as a member of the overall account success team, focusing on platform support experience for assigned customers.
They will collaborate effectively across departments and provide technical expertise to customers around the globe.