Job Description
This role involves troubleshooting Cloud Systems and Network platform issues from a server-side perspective.
The ideal candidate will be responsible for validating and testing all NICE CX products and platforms, performing routine health checks to ensure the quickest detection time for service-affecting issues, responding to alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring, maintaining Wiki/KnowledgeBase resources, collaborating with internal and external teams to assist in escalated troubleshooting, interfacing with internal product teams to keep the NOC current on new and planned product additions or updates, and performing duties in a 24x7x365 NOC environment.