Salary:
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We offer a competitive hourly rate and generous, uncapped incentive scheme. Additionally, you can maximise your income based on your exceptional performance with our incentive program.
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Job Description:
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We are seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our team on a full-time basis. This is an exciting opportunity for individuals who are passionate about sales and have excellent customer service skills.
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* Greet customers and assist them in renting vehicles as based on their preferences and needs.
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* Process rental agreements accurately and efficiently.
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* Address customer inquiries and concerns promptly and professionally.
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* Inspect vehicles before and after rental periods, noting any damages.
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* Achieve or exceed sales targets.
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* Maintain knowledge of current promotions, services, and products to assist with sales efforts.
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* Detailing and cleaning vehicles to business quality standards.
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* Refuel and transport vehicles.
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* Previous experience in sales, customer service, or retail.
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* Car rental experience is highly desirable.
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* Strong communication skills and ability to interact with customers.
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* Computer literacy skills required.
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* Ability to work efficiently in a fast-paced, high-pressure environment.
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* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
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* Valid Australian driver's license with a clean driving record.
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* Current and ongoing Australian work rights.
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* A positive can-do attitude.
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Benefits:
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We offer a range of benefits, including:
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* Ongoing training and development.
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* Access to same-day pay via our financial wellbeing provider.
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* Employee Referral Program - earn money when you successfully refer a candidate.
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* Company uniform provided.
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* Generous employee discounts, including discounted car rental for staff, family, and friends, Bupa health insurance, pet insurance, Accor, and more.
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* Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App.
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* Great culture, working with an energetic, supportive, and high-performing team.
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Others:
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We help change the way people move by providing simple, seamless, innovative solutions that make mobility easy, enjoyable, and increasingly eco-friendly. We operate a fleet of over 280,000 vehicles, equipped with the latest engines, including an increasing share of electric vehicles.
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Our brands address differentiated needs, use cases, and expectations: Europcar, a global leader of car rental and light commercial vehicle rental; Goldcar, a frontrunner at providing low-cost car rental services in Europe; Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a