Customer Care Team Leader - Trade Store - Mackay QLD
7d ago, from Wesfarmers Industrial and Safety
A unique opportunity has become available to lead our close knit Trade Store team in Mackay QLD
As our new Customer Care Team Leader no two days will be the same, and we're looking for someone who is a confident leader and communicator. This role will see you working hands on in store to support, coach and mentor the team, manage the smooth and efficient running of the Trade Store, and drive exceptional customer service experiences for our clients.
Our supportive management will provide you with all the training you need to be set up with success from the beginning
Take the next step in your career This secondment opportunity is a great way to develop your leadership skills and build a strong foundation for a long-term management career with us.
Your key responsibilities include, but not limited to:
* Act as a role model by leading, coaching and mentoring our Trade Store team
* Conduct regular performance development discussions and planning meetings with all direct reports to clearly identify targets, as well as opportunities for career development and succession planning
* Support and work collaboratively with other key stakeholders across the business to drive outstanding service for our customers
* Pro-actively look for 'better ways of working' and implement and integrate process improvements in line with the overall business strategy
* Work in store with the team to provide exceptional customer service, managing customer requests, sourcing parts, and ETA's on backorders
* Manage daily stock replenishment/stock rotations/stocktakes, as well as general housekeeping and maintenance of showroom displays
To be successful, you will have:
* Previous experience leading a team highly regarded, but we are open to applications from team members ready to step into a leadership role
* Lead by example promoting our 'customer first' value
* Focus on process improvements to ensure all KPI's are met consistently
* Thrive in a fast paced, ever-changing environment
Next Steps
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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