Career Opportunities: Community Care Coordinator - Dubbo (6054)Do you want to pursue a career where every day you will make a difference to someone else's life?
Do you want job satisfaction by helping people in your local community?
You should read on.Permanent full-time opportunity based in Dubbo as part of our In-Home Support Team!Provide support and guidance as part of a team that delivers services to customers in the community!LiveBetter Employee Benefits include: Salary Packaging (increase your take-home pay)!Access to our 24/7 employee wellbeing appSupplementary Parental LeaveAdditional Purchase LeaveEmployee Referral ProgramFitness PassportService & Recognition AwardsLearning and Development opportunities, with diverse career pathway options(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits) About the Team In-Home Services support people in regional communities across NSW, VIC, and Queensland to live better lives.
We empower and support people to lead a happy and independent life, in the comfort of their own home.
The Division's main objectives are: To provide safe, professional, person-centred care and support services tailored to individual needs with a strong focus on our customers.To perform excellent customer service and care duties in line with funding and mandatory industry requirements safely in customers' homes.To be an employer of choice creating a safe, supportive work environment with career development opportunities within the In-Home Supports Team and wider LiveBetter Teams.About the Role The primary function of the Community Care Coordinator, In-Home Support, is to provide support and guidance as part of a team that delivers services to customers in the community, in centres, and in their homes.
Under the direction of the Area Manager, the role is responsible for overall service delivery of relevant community and aged care programs, including intake, allocation, referral, compliance, administration, and customer service.
The role involves coordination across funded and non-funded programs such as:
Commonwealth Home Support Program including Home Modifications and MaintenanceHome Care PackagesDementia ServicesNDIS in-home servicesKey responsibilities include: Supporting and guiding the In-Home Support team in service delivery, administration, intake, and customer service.Handling intake, referral, and customer allocation processes.Managing individual customer budgets to ensure supports are delivered within resources.Maintaining accurate customer management records, including data entry, finance payments, and record keeping.Developing and managing services that provide meaningful experiences for customers.Supporting, coaching, and coordinating team members to deliver high-quality, customer-centered care.Building and maintaining positive relationships with customers through collaboration and respect, ensuring confidentiality and cultural sensitivity.What LiveBetter Needs From You We seek experienced, caring professionals with qualifications or extensive experience in community services, health, business, or administration.
You should be passionate about enabling customers to live independently and their best lives.
Key skills and experiences required include:
Ability to lead and support a diverse team across a large geographical area.Experience in developing individualized plans and programs supporting customer-centered approaches.Ability to meet targets and comply with program guidelines and budgets.High-level verbal and written communication skills.Critical and strategic thinking regarding care needs.Proficiency in Microsoft Excel and database management.A current Australian driver's license, as some travel is involved.Next Steps To apply, please submit a resume demonstrating how your skills and experience meet the role requirements.
Instead of addressing the selection criteria, include a cover letter (max two pages) answering targeted questions:
Describe an instance where you delivered or oversaw community-based support services, including specific duties and key challenges.Explain how you stay organized and manage your workload.You will need to pass a National Criminal Check, wellness check, NSW Working With Children Check, and NDIS Worker Screening Clearance.
Applications not addressing the targeted questions may not be considered.
LiveBetter values diversity and encourages applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples and culturally diverse communities.
About LiveBetter LiveBetter Community Services is one of the largest regional providers of community services in Eastern Australia, committed to helping regional Australians live their best lives.
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