Customer Service Representative
Job Description:
Our Customer Service team is responsible for managing customer enquiries, face-to-face, over the phone and via email. This role involves providing excellent customer service, resolving issues efficiently, and ensuring a positive experience for all customers.
Key Responsibilities:
* Managing customer interactions, including phone calls, emails, and in-person meetings
* Responding to customer complaints and resolving issues promptly and professionally
* Providing information and assistance to customers on our products and services
* Working closely with internal teams to resolve customer issues and improve overall customer satisfaction
* Maintaining accurate records of customer interactions and transactions
Requirements:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and conflict resolution skills
* Basic computer skills and familiarity with CRM systems
* High school diploma or equivalent required; some college or prior experience in customer service preferred
Benefits:
* Competitive hourly rate and opportunities for overtime pay
* Comprehensive training program and ongoing support
* Opportunities for career advancement and professional growth
* Flexible scheduling and work-life balance
What We're Looking For:
We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and exceeding customer expectations. If you have a strong desire to make a positive impact and work in a dynamic team environment, we encourage you to apply for this exciting opportunity.