Product Owner CX Technology and Enablement
Join us to apply for the Product Owner CX Technology and Enablement role at Commonwealth Bank.
About the Role
This role reports to the Crew Lead, Customer Experience (CX) Delivery, and involves defining the strategic vision and roadmap for the Qualtrics CX insights technology to drive customer and business outcomes, supporting our goal of achieving NPS +30.
You will lead a squad of product and technology specialists, ensuring alignment with our platform strategy and delivery against defined objectives. Your stakeholder relationships and domain expertise will be key to prioritising initiatives and achieving Group-wide goals.
Responsibilities
* Lead day-to-day squad performance and delivery of CX insights tools and applications in the Qualtrics platform.
* Oversee end-to-end execution of initiatives aligned with the product strategy.
* Establish mechanisms to identify opportunities to enhance the product and drive outcomes aligned with KPIs and OKRs.
* Manage risks, compliance, incidents, and tech debt across the product.
* Align stakeholders on priorities and ensure shared understanding of goals.
* Prototype, release, and iterate solutions that meet customer needs and crew objectives.
Candidate Profile
* Experience as a Product Owner or in Customer Experience delivery.
* Qualtrics experience and certification is desirable.
* Strong communication skills with the ability to translate tech into business value and confidently present to senior executives.
* Commercial acumen and strategic problem-solving ability.
* Proven ability to collaborate across teams and manage end-to-end delivery.
Development Opportunities
Our team is committed to supporting your development. You will build a strong network, demonstrate your potential with high impact, and be coached and supported in your growth. Living the values and demonstrating the people capabilities can lead to great opportunities.
Application Details
If this role excites you, we would love to hear from you. Apply today If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), please apply through Sidekick to submit your application. We support your next career step.
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Advertising End Date: 25/05/2025
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