As a key professional, this role plays a pivotal part in increasing employment opportunities for Aboriginal and Torres Strait Islander people within the Australian Public Service (APS).
Key Responsibilities
* Deliver high-quality service to clients via telephone support, encompassing tax, superannuation, and registration obligations.
* Process account activities received through various channels, including phone, email, and online portals.
* Exercise sound judgment and apply relevant policies and procedures to inform decision-making.
* Evaluate outcomes, actions, and agreements accurately.
* Cultivate collaborative relationships with team members to resolve issues and contribute to continuous improvement.
Requirements
* A passionate individual with excellent communication skills, driven by a client-focused approach.
* Ability to work effectively in a scheduled contact centre environment from 7am to 7pm.
* Strong attention to detail and capacity to manage competing priorities.
* Adaptability to changing client and business needs is essential.
What We Offer
* The opportunity to engage with a diverse and inclusive work environment.
* Reasonable adjustments can be accommodated throughout the recruitment process.
* A chance to make a positive impact on the Australian community.
Workplace
Multiple locations within metropolitan areas, including Burnie and nearby regions, may be considered for this position.