**Role**: XAPCare Partner
**Location**: Murarrie, QLD (Turrbal and Yuggera peoples)
**Employment Type**: Full-time, 12mth Fixed Term
Are you passionate about delivering exceptional customer service and supporting teams to thrive? As an XapCare Partner, you'll be the go-to expert for Xap system, CCS, and Childcare management inquiries. You'll take ownership of inquiries, providing timely and high-quality resolutions while focusing on CCS legislation, governance, and compliance. You'll also identify trends and work with stakeholders to recommend improvements to the system and tools, ensuring an excellent experience for our Goodstarters.
Bring your problem-solving skills and commitment to customer satisfaction to make a real impact at Goodstart
**Your Impact**:
As an XapCare Partner, you will play a pivotal role in building and enhancing the capability of our Centre Directors and teams.
Your expertise will make you the first point of contact for all system and operational inquiries, while you also support the setup of new centres in Xap. By developing and maintaining self-service resources and driving continuous improvement in systems, processes, and resources, you will help create a seamless experience for our teams.
Your commitment to customer service excellence and operational best practices will drive key improvements, fostering a culture of growth and efficiency.
**What Goodstart can offer you**:
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
Access to discounted childcare (up to 15%)
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Free annual flu shot (optional)
Option to purchase extra leave for even greater work life balance
First Nations Support and Cultural Leave
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
**You'll bring to the table**:
A customer service first perspective
Ability to deliver support and training in a way that builds capacity and capability in centre teams
A high level written and oral communication skill with the ability to adapt your style dependent on the audience
Ability to effectively develop and assess technical training materials related to the IT platform and deliver tailored solutions to the network
Sound technical skills with a willingness to learn and grow their technical knowledge
Experience working in a fast paced and high-volume environment
Experience working with Xap or other Child Care Management System
Relevant State Working with children check/clearance
How to apply
Supporting our people and protecting our children
We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.
**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || | || No Early Childhood Qualification || Full-Time