Posted Date: 9 Sep 2024- Location: Mt Thorley, NSW, AU, 2322- At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More._
**Ready to escape shift work and embrace a Monday - Friday 40hrs per week in an exciting role?**
**About You**
You are a driven and skilled technician who has strong analytical abilities and excellent communication skills, you thrive in dynamic environments and are passionate about continuous improvement in mining operations.
Specifically you have:
- Excellent relationship management and customer service skills
- The ability to work successfully in a team and autonomously
- Excellent organisation skills, with the ability to manage conflicting priorities
- High level of initiative and problem-solving skills
**What's in it for you?**
- Competitive salary with annual reviews and bonuses
- Fuly maintained vehicle
- Family fitness passport
- Relocation assistance
- Tailored career development with industry-leading training
- Work-life balance through wellness programs and flexible options
- Exciting role which combining your technical ability with your customer service skills
**About the Role**
Reporting to the Mining Support Manager, as a Site Performance Specialist, you'll be essential in helping our mining customers get the most out of their fleet investments. You'll provide technical support, offer advice on equipment optimisation, and analyse fleet performance data to enhance asset performance.
**Key Responsibilities**
- Build strong relationships with the customers on site
- Use fleet performance data to look for ways to improve asset performance
- Collaborate with customers to resolve unplanned downtime issues
- Identify sales opportunities and communicate these to the Mining Support Representative for actioning
- Manage product update execution
- Conduct wear management inspections
- Generate regular report generation as required
- Well-developed ability to analyse asset health and performance data and compile reports
- Understanding of large mining equipment 'Total Cost of Ownership' (TCO) and its drivers
- Ability to troubleshoot equipment faults and recommend solutions
**Qualifications**
- Tertiary qualifications in Engineering or Mechanical Trade Certificate
- Post qualification experience working on Cat equipment is required
- Familiarity with CAT systems including DBS, SIS, ET, SIMSi and TMI would be highly regarded
- Current Drivers License - C Class minimum
**Why WesTrac?** WesTrac is more than just a workplace—it's a community. We're committed to your professional growth and well-being, offering you the tools and support to thrive in a dynamic, safety-focused environment. Join us to make a significant impact in the mining industry and advance your career with a leader in the field.
If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.
For further information regarding this role, please contact the Recruitment team on 1300 797 028 and reference Job No. 2563