Administrative Assistant – St John of God Health Care (Subiaco Hospital)
The Administrative Assistant is responsible for providing a highly professional standard of reception and a comprehensive admission and clerical support service to hospital clientele, caregivers and the health care team.
Responsibilities
* Answer telephone and desk enquiries using a pleasant, courteous and professional approach, and assist where possible or refer the enquirer to the appropriate caregiver.
* Welcome patients on admission and provide room orientation as appropriate.
* Complete all relevant admitting and discharge procedures (including boarders) and complete documentation.
* Maintain responsibility for the management of all patient health records associated with patient admissions, transfers and discharges for the ward or area.
* Ensure patient health records are accurately collated and returned to PHIS Department within 24 hours of patient discharge during weekdays or as soon as possible on Monday for discharges over the weekend.
* Ensure Patient Administration system data is updated accurately and continuously.
* Co‑ordination of bed transfers between other wards and holding bays using BAS (Bed Allocation System).
* Arrange follow‑up appointments for patients with medical practitioner's rooms and/or other allied health professionals.
* Update caregiver rosters on the rostering system database on a daily basis or as requested.
* Train new and relief Administrative Assistants and orientate new medical and nursing caregivers to the clerical requirements of the ward.
* Communicate and liaise with nursing and medical caregivers on ward information including emails, new policies and procedures.
* Liaise with nursing and medical caregivers regarding enquiries, appointments etc.
* Enter nurse pagers into the Nurse Paging System.
* Order and maintain stationery supplies.
* Assist with word‑processing as required by the Nurse Manager/ward.
* Other clerical duties as required and as per specific ward/department duty list (located in ward/department manual).
* All other reasonable duties as directed by the relevant Manager/Supervisor.
Qualifications & Skills
Previous experience in administrative assistant roles, advanced word‑processing skills with experience and knowledge of a range of MS Office packages and data reporting systems, and the ability to work independently and prioritise workload to achieve effective and efficient administrative services.
Excellent office system organisation skills, well‑developed written and verbal communication and customer service skills with the ability to work effectively with a range of stakeholders and within and contributing to a cohesive team environment.
Benefits & Compensation
* Hourly: $43.47 to $46.92 (inclusive of casual loading), plus 12% superannuation
* Casual position available
* This position covers Monday, Wednesday, Friday 6 hours either AM or PM, and requires the flexibility to also cover sick and annual leave Mon‑Fri.
* As a casual employee, you can salary package a percentage of your earnings each pay period.
* Employee discount on St John of God Hospital & Medical Services and Private Health Insurance.
* Employee support through our dedicated free Employee Assistance Programme (EAP).
For enquiries contact Lucy Browne, Nurse Unit Manager, on .
Seniority level: Entry level
Employment type: Part‑time
Job function: Administrative
Industries: Hospitals and Health Care
Our Commitment
At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well‑being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
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