Our Company
Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.
At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.
Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.
About The Role
We are seeking an IT Support Officer (Level 2) to provide advanced technical support across the business. You'll handle escalated issues, manage user accounts, support business systems and contribute to smooth IT operations and high user satisfaction.
Key Responsibilities
* Resolve Level 2 technical issues (desktop, email, printers, networks).
* Manage user accounts, system imaging, patching, and software deployment.
* Maintain timely ticket resolution and accurate documentation.
* Support networking basics, VPN, and mobile device management.
* Assist with onboarding and mentor Level 1 staff.
Required Skills & Experience
* 5+ years in IT/desktop support or equivalent.
* Strong troubleshooting and customer service skills.
* Proficient with Windows devices, Apple mobile devices, and Microsoft 365.
* Networking fundamentals (TCP/IP, VPN).
* Experience with Active Directory, ENTRA ID, and MDM.
* Preferred certifications: CompTIA A+, Network+, Microsoft 365.
Preferred Skills & Knowledge
* Microsoft 365 administration, Exchange Online, ENTRA ID.
* Email security platforms, especially Mimecast.
* Experience with ManageEngine tools (ServiceDesk Plus, AD Manager, Desktop Central, etc.).
* Windows Server 2019/2022 (DHCP, DNS, AD, NPS, IIS, File Server management).
If you are a dedicated IT professional with a passion for solving complex technical challenges, we invite you to apply for this exciting opportunity.
Why join us?
* Collaborative work environment fostering a positive team culture.
* Competitive salary + Superannuation + Performance Bonus
* Provided with on-the-job training for continuous career growth opportunities
* Discounted Bupa Health Fund
* Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan
* Be part of a global number 1 company in HVAC
* Be part of a dynamic team that values innovation, collaboration and personal growth.
* Free parking on site
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.