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Building the highest performing revenue teams in APJ | GTM | SaaS
The Company:
* A global provider of fraud prevention, finserv solutions.
* Foothold in eCommerce, financial services, retail industries.
* Leading platform that uses AI, ML, and advanced analytics to detect fraud.
Market Opportunity:
* Fraud-detection demand is growing rapidly, driven by real-time, AI-driven detection needs and tighter regulatory scrutiny.
* Many mid-tier banks, neobanks and payment platforms lack advanced, scalable fraud tooling, creating an adoption window for third-party solutions
* Managing #1 account in ANZ, top 5 in all of APAC.
* Demonstrated success managing high-value accounts, selling complex technology solutions to enterprise clients.
* Skilled in driving and building relationships with executive leaders, including CFOs, CROs, and heads of key departments (Risk, Operations etc).
* Proactively identify and pursue upsell and cross-sell opportunities within existing client portfolios, collaborating with the solutions consulting team to drive sustainable revenue growth.
* Serve as the primary client contact, ensuring clear communication, strong relationships, and exceptional service delivery.
* Develop and implement strategic account plans to support client success and achieve revenue and growth objectives.
About You:
* Exceptional problem-solving and negotiation skills, with a proven ability to resolve conflicts and manage complex, high-pressure situations
* Extensive experience in strategic account management and client relationship development within complex enterprise environments, preferably in the fraud prevention or payments sector
* Strong business acumen and strategic thinking, with the ability to understand client needs and align them with company solutions
* Executive presence - demonstrated ability to build and maintain strong relationships with key clients at various levels within an organisation.
Compensation:
* Salary - Up to $175K base + annual bonus.
Customer Success Manager (Scaled), Uber Direct ANZ
Melbourne, Victoria, Australia
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service, Consulting, and Business Development
Industries
* Software Development, Financial Services, and Business Consulting and Services
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