Job Description
This is a leadership role with real impact. The Customer Support Managers guide high-performing teams that protect privacy and contribute to public confidence.
The two available roles are:
* Customer Support Manager - Redacting: Leads a team responsible for reviewing and redacting personal and sensitive information in line with legislation and policy, oversees daily operations, manages workloads, and ensures quality standards are met.
* Customer Support Manager - Product: Leads a small team delivering reform projects and initiatives focused on modernising information access processes, designs and delivers change that improves efficiency and usability of electronic records processes.
As part of our agreement, you will receive a competitive salary that increases over time and benefits including Superannuation, flexible working policies, funded development opportunities, generous leave, and access to health, wellbeing, diversity, and inclusion networks.
Required Skills and Qualifications
To be successful in this role, you will need to have strong leadership skills, excellent communication and problem-solving abilities, and the ability to work collaboratively as part of a team.
You will also need to have a good understanding of data protection legislation and policy, as well as experience in managing workloads and ensuring quality standards are met.
Benefits
We offer a range of benefits to our employees, including:
* A competitive salary that increases over time
* Superannuation
* Flexible working policies
* Funded development opportunities
* Generous leave
* Access to health, wellbeing, diversity, and inclusion networks