Reservations Agent – Australian Sunset Safaris
Are you a highly organised and detail-oriented individual with a passion for providing exceptional customer service? Australian Sunset Safaris, a family-founded eco-tour operator in South East Queensland, is seeking a
Reservations Agent
to join our team.
As a Reservations Agent, you'll be the first point of contact for our guests, managing inquiries, processing bookings, and ensuring a seamless experience from start to finish. You'll be a vital link between our customers and our operations team, helping us create unforgettable adventures on Moreton Island, Fraser Island, and the Southern Great Barrier Reef.
What You'll Do
Manage all incoming inquiries and reservations via phone, email, and our reservation system.
Process bookings, cancellations, and modifications, ensuring all information is accurate and promptly communicated to relevant teams and guests.
Become an expert on our tour packages, including availability, rates, and features, to provide informed recommendations to customers and travel agents.
Assist with a variety of administrative tasks, including preparing tour departure lists for guides, managing availability on Online Travel Agents, and handling correspondence with suppliers.
Contribute to our marketing efforts by updating social media platforms and assisting the marketing department with various activities.
Maintain a high level of professionalism and a positive attitude, promoting goodwill with everyone you interact with—from customers to colleagues.
Who We're Looking For
We're looking for someone who is methodical, accurate, and has a keen eye for detail. The ideal candidate will have excellent oral and written communication skills and thrive in a team environment. This is a
casual position
that includes office hours, some after-hours phone support, and weekend work. If you're ready to be part of a team dedicated to showcasing Queensland's natural wonders and creating lifelong memories for our guests, we encourage you to apply at
.
Location: Brisbane, Queensland, Australia
Salary: A$*****–A$*****
Employment type: Part-time
Seniority level: Entry level
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