Job Description:
Elevate your customer support skills by joining our team as a Technical Support Specialist.
* We are seeking a skilled professional to efficiently respond to customer enquiries across multiple channels, providing excellent support and being a trusted resource for both customers and internal teams.
* The ideal candidate will identify and troubleshoot technical or business process issues reported by customers, guiding them through the appropriate steps to resolve the problem or provide a workaround as required.
To be successful in this role, you will understand customer needs and requirements quickly, working with the team to escalate and progress all issues requiring platform fixes or updates.
Key Responsibilities:
* Respond to customer enquiries across multiple channels
* Troubleshoot technical or business process issues
* Escalate and progress issues requiring platform fixes or updates
Maintain a high level of professionalism and customer service while interacting with customers, ensuring their needs are met and their issues are listened to.