About the Company
We are a well‐established and growing trade services business operating across electrical, plumbing and building services. Our reputation is built on reliability, quality workmanship and strong customer relationships. Due to continued growth, we are seeking an organised and proactive Service Coordinator to play a key role in the day‐to‐day coordination of our field operations.
About the Role
This is a fast‐paced and hands‐on coordination role, ideal for someone with experience in trade or field service environments. You will be responsible for job scheduling, technician dispatch, parts procurement, invoicing support and customer communication, ensuring jobs run smoothly from booking through to completion.
You'll be the central link between customers, technicians, suppliers and management.
Key Responsibilities
* Schedule and dispatch technicians across daily service and maintenance jobs
* Coordinate emergency, reactive and planned works
* Order parts, materials and consumables to support field operations
* Liaise with suppliers to ensure timely delivery and stock availability
* Raise purchase orders and assist with invoicing and job costing
* Prepare accurate job information, work orders and job cards
* Act as the first point of contact for customer service enquiries
* Communicate job updates, delays and completion details clearly
* Maintain accurate records within job management and accounting systems
* Support service managers with administrative and reporting tasks
About You
You are highly organised, calm under pressure and comfortable juggling multiple priorities. You enjoy working in a trade‐based environment and understand the importance of scheduling efficiency, parts availability and clear communication.
You will ideally have:
* Previous experience in a Service Coordinator, Operations Coordinator or Trade Administrator role
* Background in electrical, plumbing, carpentry, security or similar service industries
* Strong scheduling, dispatch and coordination skills
* Experience with parts procurement and supplier liaison
* Exposure to invoicing, purchase orders or job costing
* Confidence using job management systems (e.g. simPRO, ServiceM8 or similar)
* Excellent communication and customer service skills
* Strong attention to detail and time management
What We Offer
* Stable, full‐time role with a growing business
* Supportive and collaborative team environment
* Modern systems and structured processes
* Competitive salary based on experience
* Long‐term career opportunity in trade services coordination