Payroll Specialist Role
We are seeking a highly skilled Payroll Specialist to lead our payroll services and drive innovation in the industry. As a key member of our team, you will oversee the delivery of payroll services across multiple clients, lead a capable team, and be the go-to expert for complex payroll matters.
Key Responsibilities
* Lead and Coach the Team: Guide Payroll Officers through daily workflows, provide technical training, run regular check-ins, and set high standards for quality and consistency.
* Be the Client's Trusted Partner: Act as the escalation point for payroll queries, onboard new clients, set clear expectations, and keep communication simple, timely, and professional.
* Oversee Payroll Delivery: Ensure end-to-end payroll cycles are accurate, timely, and compliant across multiple clients. Step in to process payrolls during busy cycles to maintain hands-on expertise.
* Manage Complexity with Confidence: Handle advanced cases including redundancies, multi-state long service leave, and ETP calculations with precision.
* Drive Compliance and Governance: Stay on top of legislation and award changes, run audits, and ensure every payroll decision stands up to scrutiny.
* Leverage Technology: Configure and optimize Employment Hero Payroll (KeyPay), streamline workflows, troubleshoot system issues, and champion smarter ways of working.
* Build What's Next: Continuously improve processes, templates, and tools to lift efficiency, accuracy, and client satisfaction.
Requirements
* 5+ years' payroll experience (multi-client or multi-award), including time in a senior or leadership role.
* Strong technical knowledge of payroll legislation, awards, allowances, super, STP, and payroll tax.
* Advanced skills in Employment Hero Payroll (KeyPay) and practice/workflow management systems.
* A confident communicator who can explain payroll complexities in clear, client-friendly language.
* Proven ability to manage multiple clients, budgets, and deadlines.
* A natural leader with coaching skills and a collaborative mindset.
* Tech-savvy and proactive, always looking for smarter ways to deliver.
What We Offer
* The opportunity to make a real impact by shaping client outcomes and leading a team.
* A dynamic environment where technology, innovation, and people come together.
* Ongoing professional development and pathways to grow your career.
* Flexible work arrangements and a supportive, collaborative culture.
Apply Now
If you're a Payroll Specialist with the leadership skills, technical expertise, and drive to deliver smarter solutions for clients, we'd love to hear from you. Please submit your resume and a cover letter outlining why this role is perfect for you.