Full-Time Customer Service Operator – Inbound Call Centre Macquarie Park | On-site | Mon–Fri 9:00am–5:00pm Start Date: 21 July | Full time permanent position We’re hiring a Customer Service Operator to join a busy inbound call centre within a well-established healthcare organisation (confidential). You'll be part of a supportive and collaborative team, helping patients and medical professionals with their billing and account enquiries. What You’ll Be Doing: Answering a high volume of inbound calls (and some outbound) Helping customers with invoice and payment queries Explaining account details clearly and calmly Reviewing and entering billing info with high attention to detail Supporting general office and clerical tasks (data entry, returned mail, quotes, etc.) What We’re Looking For: Strong communication skills and a calm, professional phone manner Previous customer service or call centre experience (ideal, but not essential) Friendly attitude with a passion for helping others Good attention to detail and time management Comfortable learning new systems and working with sensitive health-related information Medical billing or Medicare knowledge is a bonus – not required (training provided) ✅ What You’ll Get: Supportive, team-based culture with full training Work onsite in a modern office with free parking Just 5 minutes from the Metro and public transport Permanent, full-time hours with no weekend work Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.