About Us
We are a healthcare organization dedicated to providing exceptional medical care to our community.
Our mission is to provide high-quality, accessible healthcare solutions tailored to patients' needs.
We pride ourselves on our compassionate approach, cutting-edge treatments, and patient-centric ethos.
Job Overview
We are seeking a friendly and organized Medical Receptionist to join our team at a growing healthcare facility.
In this role, you will work at the front desk of our medical clinic and assist patients and other visitors.
Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments.
Key Responsibilities:
1. Open and close clinic as per set procedure
2. Greet patients and other callers in a professional and courteous manner
3. Make appointments for patients
4. Ensure medical records are managed confidentially and efficiently
5. Accurately process patient payments via cash, Eftpos, and direct bill transaction
6. Invoice Medicare, Private Health Funds, TAC, Workcover
7. Knowledge of the MBS schedule and correct billing procedures
8. Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
9. Attend to patient enquiries
10. Check and handle internal emails
11. Fill in the roster when staff is away, on holidays and sick leave
12. Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary
13. Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
14. At all times maintain confidentiality of patient personal and financial information
15. Complete recalls
16. Support the day to day operations of the medical centre
17. Exceptional customer service and teamwork skills
Selection Criteria:
1. Demonstrated ability to work in a team
2. Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
3. Demonstrated strong organisational and problem solving skills
4. Demonstrated ability to work in a fast paced environment, including multitasking
5. Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
6. Demonstrated commitment to quality patient service
7. At least 1 year experience as a Medical Receptionist in a medical practice is required
Benefits
* Current Police Check
* Current Working with Children clearance
* Current First Aid/CPR certificate
* Immunisation Record
* Driving Licence/ Photo ID