Team Leader Cleaning Services
At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
* Ongoing Full Time
* Located across the Hunter Central Coast region with flexible working arrangements available
* Clerk Grade 9/10 Salary ranging from $129,464 to $142,665 + super and annual leave loading
Your chance to lead and shape a Newly Created Role
We're looking for an experienced operations leader to join our Cleaning Services team and drive high-quality, customer-focused cleaning outcomes across the Hunter and Central Coast regions. As part of a newly established team, you'll play a pivotal role in setting the standard for service excellence and building strong foundations from day one.
About the Role
In this role, you'll lead the day-to-day cleaning operations across your region, ensuring every site is maintained to a high standard of safety, cleanliness, and professionalism.
Your key responsibilities will include:
* Delivering on cleaning standards and achieving KPI targets
* Overseeing team performance to ensure consistent service quality
* Leading and supporting a team of supervisors and cleaners across diverse sites and stakeholders
* Implementing effective systems and processes to enable and support frontline staff
* Analysing trends and insights to drive continuous improvement in operations
* Providing strong, hands-on leadership and coaching to build team capability
* Embedding a culture of service excellence, proactive safety, and ongoing improvement
For further information please Click here to view the role description
About you
You take pride in staying across the details of your operations and ensuring everything runs smoothly. A hands-on, solutions-focused leader, you bring a strong background in operational service delivery and thrive in fast-paced environments. Confident working across diverse sites, teams, and stakeholder groups, you're driven by service excellence and continuous improvement.
You bring:
* Proven experience managing cleaning or facilities contracts, with a strong track record of meeting service standards and KPIs
* Expertise in contract compliance, WHS, and risk management practices
* Strong leadership skills, with the ability to coach, mentor, and support others to succeed
* The ability to build effective relationships and resolve issues with professionalism and urgency
* Clear, practical communication skills—both written and verbal
* Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
* Current and valid driver's licence and willingness to travel to site locations.
* Current and valid Working with Children Check clearance for paid employment.
* Demonstrated understanding of, and commitment to, the value of public education.
Benefits
* Flexible working arrangements
* 35 hour working week
* Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
* Flex Leave entitlements, generous holidays & leave conditions
* Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages)
Please refer to the Applicant's Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking 'Apply Now'.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date Monday 15th December at 11:59pm.
For role enquiries please contact Melanie Tauasa on and for recruitment process enquiries please contact Kristy Carter via email
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.