Hybrid working model
Great perks
Supportive and fun team
About us:
As Australia's leading private provider of online vocational education, Open Colleges has been helping Australians realise their potential for more than 125 years.
In the last decade alone, we've helped over 450,000 people pursue their career dreams - and counting!
Our goal is to help Australians make more of their potential and we do that through providing our students with the skills they need to launch, change, or take the next step in their careers - Everything could happen.
What you will be doing:
You might have a few techy skills up your sleeve to troubleshoot and resolve service and minor technical problems students are having
Process is something that you love to follow as you will be documenting all information and maintaining accurate student records
Getting to the issue and using your negotiation skills to explore and resolve student issues and minimise course cancellations is your Superpower
About you:
Like us you will have a passion for education. You might have a background in retail or a call centre, where you have exercised your adaptability in giving great customer service.
This is a full time role so you need to have full working rights and be based within Australia
We are passionate about customer service so you need to be too
Your Superpower is getting to the nitty gritty of a problem and solving it
You really do like a chat
Ability to confidently use technology, systems and web based organisational tools
Why join Open Colleges?
When you join us we have some great additional things that you can enjoy
Enjoy the Wellness Hub - Yoga/nutrition and so much more
Salary packaging
Access to an array of employee advantages that support your professional and personal development, including access to a generous discount on our courses for you and your immediate family
Please note that only applicants with full Australian working rights will be considered. Please be aware that it is a requirement of this position that extensive background checks are conducted. The background check process includes reference checks and validation of employment; proof of qualifications; proof of rights to work in Australia; and for specific roles, police, and ID checks.
Visit opencolleges.edu.au for more information about our organisation.