Overview
Position Overview: The Sales Support Admin provides frontline support to clients, brokers, and the sales team by managing guest reception, property presentation, transaction documentation, and project data. This role ensures a seamless client experience and efficient back-end support for all sales and marketing activities.
Responsibilities
1. Guest and Homeowner Reception
- Greet and assist guests and homeowners at the concierge.
- Maintain accurate log sheets for visitor and appointment tracking.
- Client and Broker Viewings
- Assist in coordinating and conducting property viewings (walk-ins, scheduled, brokers).
- Update and maintain client databases using Google Sheets.
- Property Presentation Management
- Ensure units for viewing are presentable (clean, scented, no repairs needed).
- Maintain daily updates on units available for viewing.
- Client Concerns and Coordination
- Assist clients with punch lists, turnovers, and repair-related concerns.
- Coordinate with relevant departments to ensure timely resolution.
- Transaction Documentation Support
- Handle Reservation Agreements, fees, and required client documents.
- Transfer documents to the documentation admin for processing.
- Inventory Management
- Track and update unit inventory (sold, held, available for viewing).
- Sample Computation Creation
- Prepare computation sheets to support sellers and clients in decision-making.
- Broker and Seller Accreditation
- Process broker and seller accreditation requirements.
- Assist in organizing project tours and briefing sessions.
- Reportorial & Project Data Management
- Manage project data related to sales, allowances, expenses, etc.
- Ensure the sales team is updated on developer tools, reports, and announcements.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, or related field.
- Experience in real estate, property management, or sales support preferred.
- Strong organizational and multitasking abilities.
- Excellent client-facing and communication skills.
- Proficiency in MS Office, Google Workspace, and sales databases.
- Skilled, courteous, and service-oriented personality.
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📌 Sales Support Admin
🏢 A7 Recruitment
📍 Shire of York