About a Transformation Program
Role Overview
The goal is to transform the bank into a preferred choice for customers, shareholders, and communities by focusing on four strategic pillars: customer-centricity, simplicity, resilience, and delivering value.
Key Responsibilities
* Collaborate with Workstream Leads and Project Managers to plan deliverables and convert fuzzy problems into clear, testable requirements.
* Create and maintain core business artefacts including process maps, business requirements, user stories/specs, decision and assumption logs.
* Build and iterate reporting and dashboards to track progress, outcomes, and benefits against target state.
* Analyze qualitative insights and quantitative data to surface patterns, opportunities, and gaps; translate findings into options and recommendations.
* Design delivery plans, conduct discovery and facilitation workshops, and maintain momentum through tight cadence and visual management.
* Improve processes end-to-end: streamline handoffs, clarify roles (RAPID), set controls, and document the future state.
* Identify and manage risks, issues, and dependencies; escalate with succinct analysis and actions.
* Support governance and operating rhythms—status, stage gates, prioritisation—and ensure decisions are auditable.
Requirements
To succeed in this role, you will need:
* A strong understanding of business analysis principles and methodologies.
* Excellent communication and collaboration skills.
* Ability to analyze complex information and identify key insights.
* Strong problem-solving and critical thinking skills.
* Experience with process improvement and change management.
* Proficiency in Microsoft Office applications, particularly Excel.
Benefits
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Other Opportunities
This role is part of a larger transformation program that aims to deliver significant value to customers, shareholders, and communities.