Business Development Associate Job Description
Job Summary
We are seeking a detail-oriented and customer-focused Business Development Associate to be the first point of contact at our Canberra office. This role will play a vital part in shaping first impressions and ensuring smooth, secure, and polished experiences for our tenants and guests.
Key Responsibilities:
* Be the primary liaison for tenants and visitors, providing top-tier customer service and maintaining a welcoming front desk presence.
* Coordinate and support the operation of our Serviced Meeting Spaces, including bookings, set-up, catering, and basic technical troubleshooting.
* Respond promptly to security incidents - maintain a safe and secure lobby, log incidents, and escalate when necessary.
* E nsure all front-of-house and shared spaces remain clean, organized, and presentable at all times.
* Support communication and engagement through our Tenant Portal and keep essential information up-to-date.
* Liaise with contractors, cleaners, and internal teams to maintain building standards and address any issues efficiently.
Requirements
* A minimum of 2-3 years' experience in a customer-facing role, preferably in concierge, corporate reception, facilities, or security.
* A proactive, solutions-focused approach and strong interpersonal skills.
* A commitment to both exceptional customer service and maintaining a safe, secure workplace environment.
* Confidence using CRM systems, basic technical troubleshooting ability, and a willingness to refine systems and procedures.
* The ability to juggle priorities, stay composed under pressure, and consistently display a polished, professional demeanor.
* Pride in work and a keen eye for presentation, detail, and continuous improvement.
Benefits
* A stable Monday to Friday schedule, allowing for personal pursuits during weekends.
* The opportunity to join a certified B Corp and carbon-neutral organization committed to making a positive impact on society and the environment.
About Us
We are a dynamic and growing organization dedicated to creating a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds, identities, abilities, and experiences.