WHO WE ARE:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
THE WORK:
Are you ready to kickstart your career in a dynamic and innovative environment? Join our Oracle team where you'll have the chance to make a real impact! As a Junior Technical Business Analyst, you will assist in analyzing business needs, learning the technology to be able to resolve tickets, and providing data-driven insights to enhance our Oracle applications. This role is ideal for recent graduates with a degree in Human Resources, Finance, or a related field who are eager to develop their skills in a collaborative environment.
Key Responsibilities:
* Ticketing:
o Monitor and prioritize incoming support tickets.
o Collaborate with cross-functional teams to ensure timely resolution of issues.
o Escalate complex tickets as necessary.
* Data Analysis:
o Analyze ticket data to identify patterns, recurring issues, and propose areas of improvement, as appropriate, for discussions with client teams supported by experienced Accenture staff.
o Prepare reports and dashboards to communicate findings to stakeholders.
* Process Improvement:
o Its critical to adhere to ticket management processes.
o Work with stakeholders to recommend and implement process enhancements based on ticket analysis.
o Assist in developing best practices for ticket management and resolution and propose process improvements (if any).
* User Support:
o Provide first-level support for users by addressing common issues and inquiries.
o Document solutions and update knowledge base resources for future reference.
* Stakeholder Collaboration:
o Liaise with Oracle as vendor and other stakeholders to understand system functionalities and user needs.
o Liaise with technical teams on issues that require and develop Oracle fix.
o Gather and document user requirements for system enhancements or new features.
Benefits of working at Accenture:
* Learning & Development: Access to Oracle Learning & pathways for certification
* 18 weeks paid parental leave
* Long & short-term career break opportunities
* Structured career development program
* Local and international career opportunities.
* Certified as a Family Inclusive Workplace™
* Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
* We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
#LI-GM
Qualifications/About You:
* Educational Requirements:
o Bachelor’s Degree in HR or major in HR preferred (open to Finance / Economics / Accounting), or any related field.
* Skills and Attributes:
o A strong interest in technology with a focus on enhancing user experience and driving customer satisfaction through innovative solutions.
o Proactive mindset, eager to take on challenges and learn from each experience.
o Strong written and verbal communication skills, with the ability to present confidently to clients, both in person and virtually.
o Adaptable and resilient, able to handle challenges and shifting priorities with ease.
Nice to have:
* Double degree in Business (HR, Finance) including Information Technology.
* Familiarity with Oracle applications is a plus.
* You’re passionate about enhancing customer experiences and believe you can make a difference!