Hiring Customer Service Representative: Transformative Role in Financial Services The role of a customer service representative is critical to our organization's mission of delivering exceptional client experiences. As a key member of our team, you will be responsible for handling inbound and outbound calls, managing relationships with clients, and producing welcome emails for new clients. This opportunity offers the chance to work in a dynamic and supportive environment, where your skills and experience will be valued and utilized to their fullest potential. You will be part of a collaborative team that fosters innovation, ambition, and agility, empowering employees to bring their ideas and creativity to work. To excel in this role, you should possess excellent problem-solving skills, ability to engage multiple stakeholders effectively, and a passion for customer support. Experience in superannuation or managed funds, with knowledge of insurance, banking products, and familiarity with platform products and wrap services, would be highly desirable. You will also have the opportunity to quickly learn new technology and systems, and develop strong communication skills through regular interactions with clients and colleagues. Our award-winning contact centre emphasizes exceptional customer service and client satisfaction, offering opportunities for career development within a hybrid model requiring in-office presence 2 days per week. Responsibilities: