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Are you a dynamic leader passionate about operational excellence? Drive the success of multiple swim schools at State Swim as our Operations Director. Foster high-performing teams and deliver exceptional customer satisfaction.
About State Swim
Established over 50 years ago, State Swim is a dynamic and thriving private company dedicated to teaching thousands of individuals how to swim every day. With a network of 20 schools across Western Australia, South Australia, Victoria and Singapore, our passion lies in creating stronger, safer swimmers through our exceptional programs and skilled instructors. We empower people of all ages to feel confident and capable in the water, ensuring everyone can embrace the joy of swimming.
The Opportunity
The Operations Director will join our Corporate team at State Swim Support Office. This close-knit team oversees operations and supports our entire organisation, consisting of over 900 team members. The Operations Director will provide leadership for multiple sites (5-10). With a predominantly Western Australian based remit the role may include interstate or Singaporean requirements as the business grows.
This position offers an exciting opportunity to lead, develop, and maintain operational excellence across multiple sites. As a key member of the Senior Management team, you will play a pivotal role in driving high-performing teams, ensuring customer satisfaction, and achieving our financial and operational objectives.
Reporting to the Chief Operating Officer, the Operations Director will lead a team of Operations Managers to implement and execute the State Swim strategy across our sites. You will be responsible for the effective delivery of our programs, upholding our high standards, and driving growth within our business units.
Execute Operational Strategy
* Work under the direction of the Chief Operating Officer to deliver each business unit's operations plan, including achieving Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).
Lead and Develop
* Mentor and coach Operations Managers to maximise their potential and drive business success.
* Foster a culture of excellence and continuous improvement within the operations team.
* Reinforce and uphold State Swim's cultural direction, setting clear behavioural expectations and decision-making standards.
* Develop and implement transformation projects with significant change management requirements.
Implementation
* Implement the State Swim program across all existing and new sites, ensuring professional and consistent delivery.
* Oversee maintenance programs to ensure all schools meet our highest standards while staying within budget requirements.
Monitor and Improve Performance
* Conduct structured meetings with management teams to monitor performance and provide feedback in alignment with OKRs and KPIs.
Develop and Improve
* Actively engage in the development and improvement of our programs, marketing activities, and training materials to drive business growth and enhance service quality.
Who You Are
* Desirable; Degree in Commerce/Business/Economics or similar.
* 3+ years' experience in a leadership role, overseeing multiple sites and multiple direct reports in a fast paced and dynamic industry. For example retail, hospitality, education or child care.
* Experience in aquatic education is not a requirement but may be an advantage.
* Excellent problem-solving skills with a high level of attention to detail.
* Proficiency in understanding financial and other business-related reports.
* Exceptional communication and people skills.
* An ability to thrive under pressure in a fast‑paced environment.
* A passion for coaching and developing others.
* Professional and courteous demeanour.
* Experience in improving operations and participating in policy formulation.
Why Join State Swim?
* Be a part of a company on an exciting growth trajectory.
* Work with a passionate, tight‑knit, and energetic team.
* Make a positive impact on thousands of children and families' lives by joining a purpose‑led company.
* Discounted swimming lessons for yourself and your immediate family members.
How to Apply
Please submit a current resume and cover letter explaining why this role is the right next step for you. We see recruitment as a two‑way process, so it's equally important that State Swim is the right fit for you.
Equal Employment Opportunity
State Swim is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please note that only shortlisted candidates will be contacted.
Want to know more about us?
Head to our website:
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