We're with you
Established in 2001, Bank of Sydney is a growing retail bank
that delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is to
provide genuine value to our people, customers, communities and partners
through our retail, business and trade finance products.
Working with us
A Bank of Sydney we've proudly created a culture of community
and connection where our employees enjoy:
* Delivering customer delight and genuine value to our
customers
* Thriving together with passionate, like-minded peers
* Developing their skills to achieve excellence in everything
* Engaging in professional, community and social events
* Being recognised by their peers and rewarded for their
efforts
* Financial benefits including discounted home loans
* A subscription to Perkbox which gives access to hundreds of online
perks and discounts to counter the cost of living
* Access to health and well-being resources, activities and
support
About the role
As the Customer Service Manager, you will be responsible for
managing the day-to-day operations and service standards of our branch. You
will be leading a small team of Customer Service Officers and responsible for
bringing the best out of the team. You'll also be accountable for the
performance of the branch including deposit targets and loan referrals
alongside a dedicated Relationship Manager. This position is based at our Mile
End Branch. Reporting to the National Manager - Retail, key responsibilities
include:
* Leading, mentoring, and empowering your team to deliver
exceptional customer experiences
* Driving achievement of branch KPIs and sales targets
* Ensuring branch operations align with risk and compliance
frameworks
* Representing the bank at off-site pop-up events
* Identifying and implementing continuous improvements to
branch procedures
All about you
We're looking for a leader with energy and heart—those who
are passionate about delivering real value and making a difference for our team
and customers. We're looking for people who have:
* A proven track record of leading teams and achieving sales
results
* Fluency in Greek language (written and spoken) is
advantageous
* Strong networking and interpersonal skills.
* Ability to confidently represent the company in community
settings.
* Proven track record of building relationships that drive
business growth.
* Strong leadership and coaching capabilities
* Excellent communication and time management skills
* Meticulous attention to detail and a passion for process
improvement
Are you with us? - apply now