**Work Type**: Work from office location
**Responsibilities**:
Lead NOC verticals and act as a SPOC for all operational and tactical issues
Ownership of NOC SLA/KPIs and provide direction to enhance the performance.
Manage onshore and offshore operation in an integrated way to deliver a seamless customer
experience.
Ensure all the functional requirements under NOC are aligned to customer overall business and
operational expectations.
deliverables.
Develop individual functional KPIs that are aligned to overall NOC SLAs
Represent NOC in cross functional meetings and performance improvement plans.
**Experience**:
15-18 Years of experience in Assurance domain in Telecom space
**Skillset Requirements**:
Good Knowledge of a range of Leading OEM products across technologies
Ability to manage complex and large NOC operations.
Excellent People management skill
Must have good communication skills (written & verbal)
Customer focused.
Ability to understand the network operation dynamics and negotiate with customer to
implement Changes.
Managers / Supervisors / Team Leaders
As a person with responsibilities for the management of employees you are expected to provide
leadership and support to workers in understanding and meeting work health and safety policies and
procedures.
Staff
As a worker you play an important role in helping keep the workplace safe and operating within the
workplace health and safety standards.