Posted: 01/04/2026
Closing Date: 28/04/2026
Job Type: Permanent - Full Time
Location: Rockingham WA 6168
Job Category: Administration
Solargain is a dynamic and professional organisation specialising in the suplly and installation of solar PV, energy storage systems and solar hot water systems. We are a leading national company helping Australians to clean and renewable life.
Job Description
juggle multiple tasks simultaneously, and a proactive approach to help and support customers. You'll be a real team player who thrives being in an open team environment
What you will do:
* Customer Support: Assist customers in system start-ups and shutdowns over the phone
* Diagnosing faults over the phone – utilising monitoring portals
* Data Analysis: Analyse portal data to identify faults or production issues and prepare detailed reports for customers.
* Booking appointments for technicians and managing their schedules/commitments and mapping efficient runs
* Access Management: Provide and manage access to portals for customers and authorised third parties.
* Energy Provider and Connectivity Support: Identify and address grid voltage reduction issues by liaising with energy providers and Support customers during network provider changes and address faulty connectivity accessories.
* Training and Documentation: assist in creation of process documentation, workflows and How-to guides for customers.
Desired Skills and Experience
* Prior experience in a similar role is preferred but not essential.
* Strong customer service experience and skills
* Proficient in MS office and strong general computer literacy
* Technically inclined, with a solid understanding of IT systems and a passion for keeping up to date with relevant products and technology
* Ability to troubleshoot connectivity issues.
* Ability to interpret data and explain it clearly to customers
* Excellent attention to detail and problem-solving skills,
* Ability to manage conflicting tasks, use initiative and work well under pressure,
* Self-motivated with a professional and friendly approach,
* Strong communication skills for dealing with customers, third party manufacturers and colleagues.
Requirements
* Drivers Licence
* Successful applicants will hold a current police clearance or be able to provide one within one month of commencing employment; and
* The position is open to Australian citizens &/or persons that have a legal, valid right to work in Australia.
Culture
Solargain is a 100% Australian owned business. We are committed to providing a safe, meaningful, and inclusive culture where our people feel like family. We encourage you to develop your career in an exciting inductry with a market leading renewable energy provider. We strive to be the brand of choice for sustainable energy solutions.
Solargain is an equal opportunity employer supporting diversity in the workforce.
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