Senior Site Reliability Engineer
SNSW Grade 9/10
Locations: Haymarket, Parramatta or Gosford (Hybrid)
Permanent Ongoing opportunity
Champion reliability. Drive impact. Lead with purpose.
At Service NSW Digital, we’re not just building software - we’re building trust, resilience, and connection for over 8 million people across NSW. From supporting communities during natural disasters to improving everyday access to essential services, our work has real-world impact.
We’re a cloud-first, cloud-native organisation using the latest tech and modern engineering practices - including TDD, pair programming, CI/CD, and XP - to deliver fast, stable, and meaningful digital services.
As an accomplished senior site reliability engineer, you’ll be a highly effective technical leader and mentor, helping shape the future of digital government. You’ll work alongside talented engineers, designers, and product managers in a collaborative, purpose-driven environment - where your ideas and influence matter.
What you’ll do
This is a strategic, high-impact role where you’ll:
* Champion engineering excellence, resilient systems, automated processes and practice uplift across teams.
* Mentor and inspire more junior engineers, fostering a culture of learning, growth and collaboration.
* Apply systems thinking and contribute to technical design - we’d love to see experience designing solutions in large or complex ecosystems.
* Design, architect and develop solutions to complex technical problems across large-scale systems.
* Collaborate in agile ceremonies, retros, and engineering community events.
* Continuously learn through hackathons, knowledge-sharing sessions, and our onboarding academy.
* Share your expertise and collaborate with product teams.
Why this role is different
* Strategic influence - help shape technical direction and engineering culture.
* Leadership - mentor, guide, and inspire others.
* Structured onboarding academy to help you hit the ground running.
* No bench time - always working on something meaningful.
* Hybrid work model - typically 1–2 days in the office per week.
* Quarterly planning, town halls, and social events to stay connected.
What we’re looking for
We’re after senior site reliability engineers who:
* Can demonstrate significant experience in site reliability engineering and automation, ensuring high availability.
* Are full stack developers with experience in modern languages like Kotlin, Java, JavaScript/TypeScript (React, Angular, Node), Golang.
* Have experience with cloud platforms (AWS, Azure, GCP) and containerised infrastructure.
* Embrace XP practices and are open to learning and contributing to a strong engineering culture.
* Communicate well, enjoy working in and with product teams, and care about the customer experience.
* Have a passion for mentoring, inspiring others, and see their career progressing into technical or people leadership.
* Bring strong fundamentals in architecture, design patterns, concurrency, and problem-solving.
Essential requirements
To be considered for roles in the NSW public sector, applicants must:
Be NSW residents or willing to relocate
Hold appropriate working rights for the type of employment offered:
Ongoing (permanent) roles require Australian citizenship or permanent residency
Temporary roles require valid work rights for the full duration of the role
More information is available in the PSC Essential Requirements Factsheet.
Ready to lead with purpose?
Join a team where your work has real impact, your growth is actively supported, and your leadership potential is nurtured. At Service NSW Digital, we’re building the future of government services - and we’d love you to be part of it.
How to apply
Interested? We’d love to hear from you.
Please submit your resume and cover letter as a single document. Your application should highlight your skills, experience, and why you’re the perfect fit for this role.
Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required.
Salary Grade SNSW 9/10, with the base salary for this role starting at $130705 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Chantelle Madden via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 9.59am Thursday 12, March 2026
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
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