**SKY BLUE IT **is a well-established IT Service provider that supports Small to Medium Businesses within the Sydney Metropolitan Area. Due to continued business growth, we are seeking an enthusiastic technician to join. You will be reporting and working alongside a Senior Technician to provide I.T support to a wide variety of clients, as well as performing various duties to enhance your career in I.T. industry.
**Qualifications & experience**:
- Minimum 1.5 years of experience in providing technical I.T support either onsite and/or remotely
- Able to provide basic Level 1 and knowledgeable Level 2 support solutions to clients
- Experience with HP & Microsoft Surface Hardware
- Suitable Experience with Networking with LAN, DNS, IP, Wi-fi, Routing and Firewalling
- Experience with Microsoft Software - Windows 10\11 & Apple environments, including mac OS, iOS
- Experience with Microsoft 365 Administration & Support
**Tasks & responsibilities**:
- Attending onsite to clients and providing remote IT Support from our office with remote connection software tools
- Troubleshoot, diagnose and provide mainly Level 1 and Level 2 I.T. support solutions onsite and/or remotely.
- Managing our helpdesk ticket support system including creating, maintaining, escalating, and closing job tickets.
- Liaise with clients to book and provide onsite support at their located Sydney Metropolitan office.
- Install and configure various I.T software and hardware, which may also include Telecommunications as well as a variety of other machines/devices.
- Our office is based in Kellyville, however, regular travel to client sites around the Sydney Metropolitan area is required.
- _Must be able to work independently, be honest, professional and reliable._
- _Must have current NSW Drivers License._
**Benefits**:
- This role will suit someone who enjoys the challenges to an always moving IT environment
- Exciting technical role with various technology solutions across multiple platforms
- Outstanding Opportunity to expand your technical knowledge and experience.
- Located in Kellyville (Parking available)
- Hands on learning experience
- Variety of client environments.
- Work in a small but focused one on one team environment
**Salary**: $55,000.00 - $75,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Kellyville, NSW: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience as a Field Technician?
**Experience**:
- at least 2 years of technical support (required)
Licence/Certification:
- Full NSW Driver Licence (required)
Work Authorisation:
- Australia (required)