Shift Leader
As a Shift Leader at your local aquatic facility, you will be responsible for managing all operations during your rostered shift. Your ultimate goal is to ensure the safety and experience of all customers.
* Conduct regular internal and external facility walkthroughs to monitor cleanliness, presentation, service quality, and safety.
* Ensure the highest levels of cleanliness and presentation at all times, especially in areas such as change rooms.
* Troubleshoot plant and equipment issues to minimize downtime.
* Liaise with suppliers and staff to coordinate maintenance tasks.
* Provide detailed and timely reports on maintenance activities.
* Coordinate staff rosters, breaks, and changes.
* Ensure compliance to all shift checklists.
Health and Safety Responsibilities
* Maintain an understanding of Occupational Health and Safety principles and procedures.
* Implement and monitor compliance to policies and procedures.
* Investigate incidents and implement actions to prevent reoccurrence.
* Act as Chief Warden for the facility.
* Oversee the evacuation of the facility in accordance with procedures.
Customer Service Expectations
* Engage with customers to resolve complaints and provide feedback.
Requirements
* Current First Aid Certificate (HLTAID003/HLTAID011)
* Pool Lifeguard Award
* Working with Children Check
As a Shift Leader, you will be required to work independently and as part of a team to deliver exceptional customer experiences. You will have opportunities to develop your skills and knowledge in a dynamic and fast-paced environment.