Theatre Bars Supervisor | Sydney Opera House
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Position Summary
Trippas White Group are looking for our next hospitality star, seeking to take on a new challenge in their career. We are on the hunt for a Bar Supervisor based at the Sydney Opera House with a can‑do attitude. As our Bar supervisor you will be working closely with the management team to ensure a seamless experience for our patrons. The successful candidate will have demonstrated experience in food and beverage operations within high volume hospitality venues; you will be leading a team of up to 15 staff on any given date working a rotating roster.
Key Responsibilities
Operational Leadership
* Oversee the setup, operation, and pack-down of multiple bars & dining spaces during show periods.
* Lead by example on the floor, supervising teams and ensuring a smooth service flow.
* Coordinate with management and events teams to deliver seamless pre‑show, interval, and post‑show service.
* Manage staffing and section allocations across multiple venues based on show requirements.
* Ensure prompt opening and closing of bars in accordance with show call times.
Team Supervision
* Maintaining a visible and active presence.
* Coach, support, and develop bar staff to achieve performance, and service standards.
* Support training and onboarding of new team members.
* Handle on‑shift resourcing adjustments as needed (breaks, rotations).
Guest Experience
* Uphold and deliver exceptional guest service experience reflective of Trippas White Group standards.
* Respond professionally and promptly to guest feedback or service recovery situations.
* Ensure product knowledge and service etiquette is consistent across the team.
Management & Compliance
* Assume operational responsibility for theatre bars and associated guest areas.
* Conduct pre‑shift briefings, compliance checks, and incident reporting as per company standards.
* Maintain RSA compliance.
Required Skills & Experience
* 1–2 years' experience in a similar role would be an advantage.
* Operational knowledge of bar service, cash handling, and POS systems.
* Demonstrated ability to manage service in a time‑sensitive, high‑pressure environment.
* Barista experience is advantageous.
* Excellent communication, interpersonal and conflict resolution skills.
* Confidence making decisions independently while knowing when to elevate.
* Exceptional grooming, personal presentation, and a professional demeanour.
What We Offer
* A dynamic role in Australia's most Iconic venue.
* Supportive and collaborative team environment.
* Opportunities for development and advancement.
* Generous Employee discounts across Trippas White Group venues.
* Around the clock access to Employee Assistance Program.
* Discounted rates with corporate partners of Trippas White Group
Trippas White Group is an Equal Opportunity Employer and encourages Indigenous and First Nations Australians to apply.
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