This is a Customer Advisor Casual - Yeppoon QLD role with NAB based in Bundaberg Central, QLD, AU NAB Role Seniority - junior More about the Customer Advisor Casual - Yeppoon QLD role at NAB Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges. Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. At NAB: We are empowered to make a positive difference for customers and communities Everyone is given the opportunity to learn, grow and achieve We set bold ambitions and clear expectations to get the best customer outcomes The Hours Join our team in a casual setting with the following hours on offer. Candidates must be available Monday, Tuesday, Wednesday and Friday 9.00am to 4.30pm and Thursday 9.00am to 5.15pm. The first 8 weeks of the role will require full time availability for training and onboarding. In this role, you will Support our Yeppoon Branch by being the first point of contact for our customers and put them at the centre of everything you do Assist our customers to identify the most suitable products and services including account opening, unsecured lending and baking transactions Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure Undertake ongoing training and development to enhance your career What You’ll Bring A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience A keen eye for detail that ensures transactions are completed efficiently and accurately An appreciation for inclusion and the diversity of our customers An interest in upskilling and career development opportunities with NAB A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NAB team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting customers Assisting with products and services Demonstrating banking options Key Strengths Customer service Team collaboration Attention to detail Upskilling A Final Note: This is a role with NAB not with Hatch.