Company Overview
Minor International is a global hospitality company operating over 530 properties across 50+ countries.
We are a leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
Job Title: Front Office Manager
We seek an experienced, professional and enthusiastic individual to lead the Front Office team at Oaks Gold Coast Hotel.
Your key responsibilities will include:
1. Guest Welcome Experience: Provide exceptional service by demonstrating a commitment to excellence and maintaining high operational standards.
2. Arrival and Departure: Meet guests and ensure a smooth check-in/check-out process.
3. Communication: Maintain open and honest communication to assist guests and make accurate bookings.
4. Team Leadership: Guide and support the team in providing outstanding guest experiences.
5. Task Management: Ensure all daily tasks are completed accurately and on time.
6. Complaint Resolution: Address guest complaints in a timely and professional manner.
7. Accounting and Reporting: Maintain accurate guest accounts and provide daily reporting.
8. Rostering: Effectively manage team rosters to meet business needs.
9. Recruitment Support: Assist the Hotel Manager with recruitment.
Qualifications: To be successful in this role, you will have:
1. Minimum 2+ years experience in a supervisory role within a hotel environment.
2. Exceptional people management skills with the ability to lead and motivate a diverse team.
3. Excellent written and verbal communication skills.
4. Exceptional customer service skills and a positive attitude.
5. Understanding of trust accounting principles.
6. A passion for delivering exceptional customer service.
7. Availability to work varied shifts, including weekends and public holidays if required.
Benefits: Join our vibrant team and enjoy these benefits:
1. 50% discount on accommodation across all Minor International brands in Australia and New Zealand.
2. 20% discount on accommodation for friends and family across all Minor International brands in Australia and New Zealand.
3. Access to paid parental leave benefits.
4. Additional paid leave including birthday and study leave.
5. Educational financial support for development relevant to the company's business requirements.
6. NIB Insurance discounts.
7. Discount savings and cash back from popular retailers.
8. Entertainment and experience discounts.
9. Discount on furniture.
10. Wellbeing programs with Uprise (EAP).
We invest in our people to drive business success and career growth. You'll feel at home as part of a close-knit team dedicated to delivering exceptional guest experiences and a great workplace culture.
Please note that we are only accepting applications from candidates with working rights within Australia or New Zealand.