With 1,000 intelligence professionals, over $300M in sales, and serving nearly 2,000 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
Reporting to the Professional Services Manager APJ, the Senior Solution Engineer is a function of our Professional Services group, your primary responsibility will be assisting customers with the design and integration of Recorded Future Security Intelligence data and running projects and teams to support this function.
What you’ll bring as an Engineer:
1. Experience in managing complex customer solutions - like combined SIEM, SOAR and TIP solutions with on-prem or cloud deployments
2. This role is highly technical and you will have spent time in Security Operation Centers or Managed Service Providers.
3. Experience with SIEM tools such as Splunk Security, Qradar, Arcsight or similar
4. Ability to develop documentation around technical projects to be utilized by clients and colleagues
5. System and infrastructure log analysis and debugging skills to problem solving and troubleshooting
6. Detailed knowledge of security hardware and its applications such as Next-Generation Firewalls, IDS/IPS, Endpoint solutions, Incident Management, Vulnerability Management
7. Experience in JSON with REST APIs
8. Experience with OSI model, defense-in-depth, diamond model and common security elements
9. Strong analytical skills to analyze security requirements and relate them to appropriate security controls
10. Knowledge on cyber attack-vectors, security threats and mitigation techniques
11. Ability to work independently and proactively manage assigned client engagements and tasks from start to completion
12. The hunger and drive to succeed in a fast-paced environment
13. Demonstrable projects related to information technology you have collaborated on
14. Formal information security qualifications from professional bodies or a relevant BA/BS are preferred
15. English language fluency especially regarding written/verbal communication
What you’ll do as an Engineer:
As a Senior Solution Engineer,you will be an integrations expert, implementing bleeding edge security intelligence technology to support information security teams and customer types including Threat Intelligence, Security Operations, Incident Response, and Developer teams using SIEM, SOAR, TIP integrations on tools like Splunk, Anomali, Palo Alto XSOAR, Azure etc.
16. Design and Implementation of Recorded Future Security Intelligence data in customer environment
17. Understand and drive customers cyber security use cases, workflows and overall needs to utilize Recorded Future integrations
18. Scope and implement custom solutions across a variety of client architectures, applications, and tools
19. Creating engineering solutions for clients
20. Improvement or creation of security intelligence integrations
21. Manage multiple projects in a dynamic, fast-paced environment
22. Leading and projects and mentoring junior Solution Engineers
23. Serve as a liaison between development and internal teams to ensure client systems are adequately documented when triaging
24. Help to resolve customer problems related to integrations, RESTful API’s via email and online meetings
25. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans
26. Participates in functional groups to identify and drive resolution for escalated cases
27. Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
28. Create knowledge base content and systems to capture new learning for reuse throughout the company and user base
29. Exceed customer expectations on response quality, timeliness of responses and overall customer experience
30. Serve as internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
31. Collect information and document bugs with Engineering for product issues that are impacting customers
32. Creatively think beyond the technical boundaries to address novel solutions related to threat intelligence and integrations into different technologies
33. The hunger and drive to succeed with a multifaceted team
34. Act as SME for clients whilst liaising between teams on cyber security technology
35. Act as a technical escalation point for integration solutions
36. Ability to articulate complex solutions to clients and internal senior management
#LI-Remote
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.