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CreativeCubes.Co is a leading provider of coworking spaces, renowned for reimagining member experiences and setting new standards in service and hospitality. We are disruptors in the office space industry, offering vibrant, community-driven environments where businesses thrive. At CreativeCubes.Co, we are committed to delivering impeccable customer service and fostering a culture that inspires collaboration, innovation, and growth. Join us and be part of a dynamic team transforming how people work!
ORGANISATION RELATIONSHIPS & COMMUNITY DEVELOPMENT
* Collaborate with the Centre Team Members and management to align with the Company’s policies and procedures and ensure objectives are understood and implemented.
* Promote awareness of the facilities within the Community.
* Cultivate a strong sense of Community within the Centre where clients are introduced to others to create effective workplace relationships and ensure a positive working atmosphere.
* Maintain the Community Boards / screens, hosting regular morning teas, networking functions and regular ‘wine downs’.
* Take appropriate, effective corrective action to address and prevent the recurrence of any complaints and non-conformances.
RESPONSIBILITIES
* Manage all daily requirements, including the centre's opening and closing, Member requirements, sales leads, renewals, meeting room bookings, and mail distribution when required.
* Work with the centre team to facilitate internal / external event promotions.
* Attend to sales leads and meeting room enquiries from start to finish, following company processes and liaising with all departments to ensure a favourable client experience and outcome. This also includes the input and maintenance of these enquiries in HubSpot.
* Ensure centres are adequately staffed and ‘run’ with cover for staff absences, ensuring arrangements are made and communicated to the relevant parties.
* Ensure that your centre reaches the monthly profit goals set in the budget.
* Ensure effective communication between all team members, enabling the staff to provide high-standard customer service to our clients efficiently.
* Manage the efficient set-up and ‘onboarding’ of all new clients (e.g., office set up, inductions, allocation of phone extension, updating of applicable registers, notifying staff) based on current policies and procedures.
* Manage all aspects of invoicing for your centre, and debt collection for your centre.
* Prepare weekly reports for Management, such as sales / occupancy reports, variable reports, and a meeting room cluster report.
* Profit and Loss Review for your centres every month.
* Ensure all Team Members are trained and inducted into the centre per current procedures.
SALES AND LEASING
* Touring and follow-up of potential clients at each assigned location.
* Prepare and follow up on all proposals sent per current processes.
* Liaise with the Sales Area Director on all tours and enquiries.
MAINTENANCE
* Responsible for maintaining your assigned centre / s (i.e., daily cleanliness of the facility, such as lights, cleaning, carpets, walls, and general presentation).
* Manage all other maintenance requests for the centre to ensure that it is always kept in excellent condition.
NETWORKING
* Hosting weekly afternoon drinks and regular networking events for clients in your assigned Centre locations per the schedule agreed upon with the Area Sales Manager.
OTHER
* Any other duties reasonably requested in line with any of the above.
This Role is to support a 12-month maternity leave. How do your skills match this job?
Your application will include the following questions
* Do you have credit collections experience?
* Do you have lead generation experience?
* Do you have customer service experience?
* How many years' experience do you have as a Business Centre Manager?
* Which of the following statements best describes your right to work in Australia?
* Do you have experience in a sales role?
* What's your expected annual base salary?
* How much notice are you required to give your current employer?
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