Job Overview
We are seeking a seasoned hospitality professional to assume the role of Front Office Manager. In this position, you will be responsible for overseeing all aspects of the front office, ensuring seamless guest experiences from check-in to check-out.
Main Responsibilities:
* Departmental Leadership: Direct and supervise front office staff, fostering a positive work environment and encouraging growth and development.
* Operational Efficiency: Implement standard operating procedures to enhance productivity and streamline processes, ultimately improving the overall guest experience.
* Technology Integration: Collaborate with the IT department to integrate technology systems, including property management and point-of-sale systems, ensuring seamless operations.
* Strategic Development: Contribute to the development of strategies aimed at enhancing the guest experience and driving hotel revenue growth.
* Cross-Functional Collaboration: Liaise with other departments to ensure effective communication and coordination, resulting in improved service delivery and enhanced guest satisfaction.
* Training and Development: Provide ongoing training and coaching to front office staff, focusing on exceptional customer service and sales skills.
* Performance Management: Establish performance goals and objectives for team members, providing regular feedback and guidance to drive individual and team success.
Requirements:
* Bachelor's degree or higher in Hospitality Management or related field.
* A minimum of three years' experience in guest service/hotel operations, with at least two years in a management capacity.
* Demonstrated ability to collaborate effectively with multiple stakeholders and manage competing priorities.
* Strong communication and interpersonal skills, with a passion for developing and motivating teams.
* Strategic thinking and ability to explore new ways of working, with an open mind to driving hotel growth and improvement.
* Full working rights in Australia without restrictions.