Job description:
About John Holland
At John Holland, our purpose is simple – we transform lives with everything we do.
We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day.
That's our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.
Be part of the team that's up for the challenge of transforming lives for good.
About the Role
The National Operations Quality Manager provides national operational support to ensure the consistent and effective implementation of quality management systems, strategies and initiatives across our projects. Reporting to the General Manager – Quality, this role works closely with operations and quality teams to support statutory and contractual compliance, strengthen quality practices and drive continuous improvement. A key focus will be on driving disciplined and consistent application of quality frameworks to support compliant and high‑performing project delivery. This role will also be responsible for operational quality support across Major Projects, which will involve regular travel. Location is flexible and can be based in either Brisbane, Sydney, Melbourne or Adelaide.
What you will do:
Provide operational quality leadership and support to Business Unit Operations Quality Managers, ensuring consistency and discipline across projects
Drive the rollout and effective use of quality management systems, procedures and digital tools across all projects
Support the Project Launch process to ensure quality requirements are embedded from commencement
Lead national quality initiatives and forums, including the National Quality Reference Group
Partner with senior leaders to shape and deliver the national quality strategy
Ensure quality manuals, plans and procedures remain current, compliant and fit for purpose
Develop and implement role-based quality training to build capability across operations and quality teams
Establish and manage a national audit schedule, participating in audits and ensuring effective close‑out of actions
Analyse quality performance and process outcomes to identify risks, trends and improvement opportunities
Drive lessons learnt and continuous improvement initiatives across the business
What we are looking for:
Tertiary qualification in Engineering, Construction, Quality Management or a related discipline
QMS Lead Auditor certification
Extensive quality management and quality assurance experience across major projects from commencement through to completion within construction, infrastructure, transport or related industries
Strong expertise in quality management systems, and AS/NZS ISO 9001, applied across complex, project-based environments
Proven experience influencing and engaging senior internal and external stakeholders to drive consistent quality outcomes
Demonstrated experience auditing management systems, major projects, suppliers and subcontractors, including audit planning and close‑out
Strong analytical and problem-solving skills, with experience identifying non‑conformance and continuous improvement opportunities
Ability to develop, implement and improve quality systems, workflows and procedures
As part of the team, you can help us transform lives.
Your success is reflected in ours, so we're committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as we understand that different perspectives and ideas are critical to our long-term success.
We want you to be with us for the long term, so providing you with rich career experiences and ongoing development is our priority.
What's in it for you
We're about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.
We reward and support our people in so many ways. This starts with being flexible about how different people like to work. From generous leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits.
We offer:
Competitive remuneration with salary continuance, and salary sacrifice options.
Great leave benefits including 18 weeks paid parental leave with super and up to an extra 18 weeks of super paid on further periods of unpaid parental leave, multicultural leave exchange and two extra days to prioritise your wellbeing.
Career progression underpinned by our exciting pipeline of work means you'll have the opportunity to work on iconic projects that are shaping cities and communities.
Learning and development opportunities where you'll have access to emerging talent programs, building your career through clear career pathways, plus technical and leadership training and development opportunities.
Inclusion, diversity and equity is part of how we work. We want everyone at John Holland to feel that they belong – that's why we're working hard every day to foster a more inclusive culture, backed by a business-wide inclusion strategy to bring about meaningful change. We've also got active employee resource groups that support our commitments including those around gender equality and reconciliation.
Flexibility means different things to different people. Whether it's flexi-hours, flexi-parenting, flexi-leave, flexi-shifts or flexi-work, we're committed to helping our people work flexibly.