About Our Role
We're seeking a skilled professional to design and implement seamless digital experiences for our contact centre.
Key Responsibilities
* Implementing efficient contact centre flows using Amazon Connect.
* Developing intelligent routing IVR logic and customer interaction workflows that enhance the user experience.
To be successful in this role, you'll need to have a strong background in designing contemporary digital experiences. This will involve building and enhancing contact centre flows to ensure seamless interactions with our customers.
Some of the key skills required for this position include:
1. A deep understanding of Amazon Connect and its capabilities;
2. The ability to develop complex IVR logic;
You'll also have opportunities to work on various projects, collaborating with cross-functional teams to drive business growth. In return, we offer a dynamic work environment where you can learn, grow and thrive as a professional.