Customer Service Officer – Wetherill Park NSW
* Attractive pay + super + CSR benefits
* Genuine career progression and training provided.
* Diverse and Inclusive team
About the role
As the Customer Service Officer, you will be reporting to the Customer Service Manager and will play an essential role in representing our business
Customers are the key to our continued success and this role will assist our team in providing an excellent customer experience every time
In this role you will:
* Provide excellent customer service by phone, email
* Process orders promptly and accurately.
* Provide sales and support using your product knowledge.
* Keep customers updated and informing them of order updates.
* Understand and comply with Chain of Responsibility laws for configuration of orders and transport.
* Perform additional duties as needed
Your hours are Monday to Friday weekly rotating shifts as per follow:
06:30am – 03:00pm / 07:30am – 04:00pm
Customer service experience, exceptional communication skills, and strong attention to detail with accurate data entry abilities are essential for this role
At CSR, we're building a better future together.
We are a family of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'.
As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first.
We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive.
We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
What we offer
We strive to support your professional and personal growth.
Here are some of the perks you'll enjoy as part of the CSR team:
* Attractive hourly rate and benefits, including access to exclusive discounts and offers.
* Supportive and collaborative culture that fosters innovation and inclusion.
You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
* Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
* Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
How to apply
Just click on the Apply for this job button.
We encourage you to apply even if you don't meet 100% the requirements.
If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you
To find out more about us, visit
We have a strong commitment to workplace, health and safety and the wellbeing of our people.
Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.
As the year draws to a close, we want to inform you that our organisation will be observing the end-of-year shutdown.
We appreciate your interest in joining our team.
As we navigate through the recruitment process, we kindly ask for your patience during this time, as there may be some delays.
Thank you for your understanding, and we look forward to the possibility of welcoming you to our organisation in the New Year.