**Location**: CMI Head office, Brooklyn, Melbourne, Victoria.
**Work type**: Permanent - Full Time
**Work hours**: 8.30 am to 5:00 pm Monday to Friday
**CMI Music & Audio** is a major leading distributor of _music gear brands_ in Australia, specializing in **_musical instruments, music technology_** and **_professional audio and DJ gear_**. We service and support _music gear resellers_ and _pro-audio_ rental/installation companies nationally.
If you have a passion for **_music gear_** and enjoy interacting with customers, building and maintaining relationships whilst working with the highest quality **_global music brands_** in an expanding company then this is the role for you.
You will be based on our **_sales desk_** **at our Brooklyn office, working alongside a team of experienced professionals in a service-based role. You will be rewarded with comprehensive on-the-job training and a competitive salary package.
Your focus will be on customer service and sales support. You will take inbound queries from our customers and you will assist our in the field **Sales Representatives** with any queries that they have. You will also liaise with our **Product Specialists** and **Product Managers** on a daily basis
This role involves you managing a small portfolio of accounts with regular outbound sales calls to maintain and develop good ongoing business relationships with your customers. You will be proactive in developing new business and goal driven in order to achieve your** sales budgets and KPI's.**
You will report to the **National Sales Manager**
To be successful in this position you will be able to demonstrate the following:
- Experience with music instruments, studio gear, live sound or DJ products.
- Experience in a sales/customer service role.
- A strong customer service focus and can do attitude
- Accurate data entry skills and basic understanding of Windows Programs (Excel, Word, Outlook, etc.) and a good understanding of social media.
- Excellent attention to detail and an ability to multi-task (direct incoming calls & assist with invoicing)
- Excellent communication skills
- An ability to work to deadlines.
- An ability to work in a team environment.
**CMI Music and Audio** employs engaged and vibrant staff that actively participate in the creation of music. We encourage growth and development within our organization and give you the opportunity to work in a dynamic environment with some of the most exciting and cutting-edge _music brands_ today.
If you have a passion for working in the **_music gear industry_** and an appreciation for fantastic customer service, please forward your cover letter and resume via the link below.
**CMI Music & Audio** **is a major leading distributor of _music gear brands_ in Australia, specializing in _musical instruments, music technology_ and _professional audio and DJ gear_. We service and support _music gear resellers_ and _pro-audio_ rental/installation companies nationally.