Troocoo
Troocoo Government are currently seeking multiple enthusiastic and reliable Customer Contact Officers to join the team within a large Local Government client! These are initial 12-month casual contract positions, based in Caloundra (with occasional travel to Nambour and Maroochydore) and paying $38.05 per hour + super.
The Roles
As a Customer Contact Officer, you will be responsible for delivering a high-quality customer experience across phone, email and face-to-face interactions.
Key responsibilities include:
* Answering incoming calls
* Returning call-back requests
* Processing emails and online enquiries
* Performing reception and counter duties (as required)
* Providing accurate information and support to customers
* All interactions are centred around delivering professional, efficient and customer-focused service.
Location, Hours & Rostering
Work Location:
* Primary location: Caloundra Call Centre
* Occasional reception shifts at Nambour and Maroochydore, as required
Operating Hours:
* Standard hours: Monday to Friday, 8:30am – 5:00pm
* Peak period hours: 7:30am – 6:00pm
Roster & Availability:
* Shifts range from 4–8 hours per day, depending on operational needs
* Up to 38 hours per week may be offered during peak periods
* Approximately 20–30 hours per week outside of peak periods
* Rotating roster (released two weeks in advance)
* 1 Saturday in every 4 (7:15am – 4:00pm)
Peak Periods:
* January to mid-March
* July to October
* Availability during school holiday periods is essential to support operational coverage.
About You
We are looking for candidates who demonstrate:
* Strong verbal and written communication skills
* A customer-first mindset
* Reliability and flexibility across rostered hours
* Confidence managing high call volumes
* Professional presentation and interpersonal skills
* The ability to work both independently and within a team
* Previous call centre, customer service, or reception experience will be highly regarded.
Please note: If successfully shortlisted you must be available to attend a group interview between the 4-6th of March.
If the above sounds like the perfect role for you, please apply now with an updated resume! Applications will be reviewed as they are received.