Serco - A Place to Grow
We have over 12,000 professionals across APAC who are passionate about challenge, opportunity, and reward. Our company offers headroom for growth and flexible benefits to suit you in every stage of your life and career.
* Professional growth and development opportunities
* A supportive work environment with trusted leadership that values diverse perspectives
* Access to cutting-edge technology and tools
* The opportunity to drive change and make a difference
* Long-term, secure employment with a global company
Make an Impact at Serco
We are seeking Service Technicians to support Hospital Employees, Personnel, and users across Fiona Stanley Hospital (FSH), Fremantle Hospital, as well as satellite locations for the FSH Medihotel and FSH Cockburn Mental Health facility.
* Setup and control portable and fixed audio-visual equipment
* Perform service upgrades, modifications, and apply patches, including testing and recommissioning
* Troubleshoot system errors remotely providing level 1 and 2 support. Raise fault reports/work orders to initiate third-party repairs
* Attend reactive callouts to patient rooms, clinical spaces, and meeting rooms, interacting with patients, clinicians, and other Hospital Users
* Provide assistance and contribute to the wider DTS team's objectives for the locations we provide service to, including Fiona Stanley Hospital and FSH Cockburn Health campuses
Serco - A Place for You
We are looking for individuals with proven expertise in customer liaison and interactions, with a strong commitment to resolving customer issues. You should be skilled in technical problem-solving, coupled with the ability to work both independently and collaboratively to meet operational goals.
* Digital and high-definition systems, including HD projection and video distribution knowledge
* Media/content platforms, (Video Asset Management-Content Management Systems) knowledge
* High-level computer skills, digital media, web, and editing experience would be highly regarded
* A high-level understanding of system schematics and operation manuals
* Understanding and basic troubleshooting of ICT networks
Desirable Skills
* AVIXA Certified Technology Specialist
* Crestron accreditation or experience with third-party control systems
* Familiarity with ICT Networked Audio-Visual Systems
* ITIL Certifications
As a fast-growing and successful global company, Serco's services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
Join Us in Doing Important Work
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.