Team Leader – Customer Engagement & ConversionJoin a well-established organisation in the health and wellbeing sector undergoing significant growth and transformation.
Backed by a strong commercial foundation, we're focused on delivering scalable solutions, improving operational efficiency, and driving market performance.The RoleBased in Clayton, this role will lead a high-performing team focused on customer onboarding, conversion, and retention.
You'll drive sales outcomes, optimise team performance, and enhance the customer acquisition process through streamlined operations and clear leadership.Key ResponsibilitiesLead a specialist team to deliver conversion targets and improve the customer onboarding experienceMonitor KPIs and implement performance improvement initiativesIdentify process enhancements to support scalability and efficiencyProvide coaching and development to team members in a high-volume environmentReport on key trends to inform business decisions and future planningAbout YouProven experience leading teams in a sales, contact centre, or customer operations environmentStrong commercial acumen and performance focusConfident communicator with the ability to drive results and lead changeExperience with Salesforce and contact centre platforms like Genesys is a plusRelevant qualifications in business, community services, or equivalent experienceWhat's on OfferCompetitive salary and bonus structureAdditional wellbeing and community leavePaid parental leave for both primary and secondary carersAccess to retail and lifestyle discountsOngoing development via LinkedIn Learning and internal programsDrive performance.
Lead change.
Deliver results.
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